Privacy Policy

1. General

Your privacy is important to Sunran GmbH or any of its affiliates ("Sunran"). The use of your personal data at Sunran is in strict compliance with data protection regulations to make you feel secure with us in matters of data protection.

This privacy policy (“Privacy Policy”) applies to all personal information collected through or processed in connection with the websites owned by Sunran. It is important to us that you are always aware of which personal data is collected during your visit on our website and during the use of our services and offers as well as how we use said data afterwards. In this Privacy Policy, we inform you of our practices with respect to the collection and use of personal information of visitors to our website.

It is necessary to adapt the content of the Privacy Policy from time to time. Sunran reserves the right to change this Privacy Policy, and will post the amended version of the privacy notice on this website. When you revisit our website, you should read through the privacy notice again. Your continued use of this website will be subject to the most current Privacy Policy

2. Collection and Use of Personal Data

Personal data is any data that allow for your personal identification, i.e. your name, address, phone number or email address (“Personal Data”). Personal Data is only collected, processed or used by us if permitted by law or if you have given your prior consent. The collection, processing or use of your Personal Data is used in particular for the following purposes:

2.1 Contact Request

We use your Personal Data exclusively to process your request to get in contact with you.

2.2 Registration for the Webstore and Online Orders

Without your explicit consent we only use your Personal Data only to carry out the registration and to process your order.

2.3 Online and Offline Advertising

Only with your explicit consent we will send you information about Sunran products and events. If, through your online registration or order, you provide us with additional consent we will also use your online information for customer analysis, contests and written mail advertising.

Information that we have collected outside of the Internet will be used for the purposes of processing your orders and requests, for customer analysis, contests and written mail advertising without any additional consent from you. Our customers will also be informed about our products, services as well as customer satisfaction surveys and events by phone.

Sunran may disclose the collected personal information if it reasonably believes that it is required to do so by law, regulation or other government authority.

3. Cookies and Web Tracking

3.1 Cookies

We may store some information in the form of “cookies” on your device to offer a more user-friendly and efficient website. "Cookies" are small text files stored temporarily or permanently on the hard drive of your computer. They are there to keep available information for retrieval later to facilitate the use of our online services.

We use “functional cookies” that will be stored only for the duration of your use/access of the website until you leave the website and which only serve the technical operation of the website. Once you disable these cookies by means of your browser settings not all functionalities of the website are accessible.

3.2 Web Tracking

When using our website, we also use cookies to allow for the analysis of your use of the website (web tracking). The information generated by the cookies about your use of our website (search engines used, search terms used, languages used, visitors origins by country, browser and plugins used, the referrer, the length of stay, entry and exit pages, cancellation rates and IP address) is anonymous and used solely for statistical purposes. This information is used separately from Personal Data. The two sets of data are not merged; therefore, they are not indicative of Personal Data and one cannot generate any such conclusions therefrom.

3.3 Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies” - small text files stored on your hard drive to enable an analysis of your use of the website. The information generated by the cookies concerning your use of the website is transmitted to and stored by Google on servers in the United States.

Google will use this information for evaluating your use of the website, compiling website activity reports and providing the website’s operator with further website and Internet related services. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.

You may prevent the storage of cookies by adjusting your browser's software settings. However, in this case you might not be able to use the full functionality of this website

3.4 Approval or Rejection of Cookies

You can approve or reject the use of cookies and delete existing cookies in the settings of your web browser. You can set your browser so that it either notifies you when cookies are being enabled or reject cookies altogether. More information can be found in the help section of your browser. However, not all functionalities of the website may be accessible without cookies.

4. Data Security

Sunran takes appropriate technical and organizational security measures to secure stored Personal Data against accidental or intentional manipulation, loss, destruction or against access by unauthorized persons. Our data processing and security measures are constantly being improved to match the technological developments.

5. Questions

If you have any questions or suggestions about our privacy practices, please feel free to contact us by clicking on “Contact us”.